Frequently Asked Questions
How can I change or cancel my order?
How can I change or cancel my order?
We always strive to process your order as quickly as possible so that you enjoy your goods as quickly as possible. Therefore, it may happen that we can not change your order shortly after receiving the order. If you write us a change on the same day, we'll be happy to see what we can do.
How long do I have to cancel my order?
How long do I have to cancel my order?
You have the right to cancel your order within 14 days without giving any reason. The cancellation period starts on the day you receive the goods.
Do I need to give a reason for my cancellation?
Do I need to give a reason for my cancellation?
No, you do not need to provide a reason for your cancellation. It is sufficient to clearly inform us that you wish to cancel the contract.
Who pays for the return shipping?
Who pays for the return shipping?
You are responsible for the return shipping costs unless otherwise stated or required by applicable law.
When will I receive my refund?
When will I receive my refund?
Once we have reviewed your return, we will refund the purchase amount within 14 days using your original payment method.
I do not receive your emails. What can I do?
I do not receive your emails. What can I do?
Maybe our mail has landed in your spam folder. Control your spam folder and if you find our mail, move it to your inbox. To prevent this from happening again, add contact@max-molly.com and newsletter@max-molly.com to your address book. Maybe that was the solution to the problem. If you still do not receive our emails, please check the email address you provided when you signed up with us. You can change them by signing in to your Max & Molly account. If you still have problems, please contact us.
